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John Brown Caterhire Ltd - Payment Method & Refund Policy   

Payment Method

We have chosen PayPal to process payments of deposit, Invoices and Account Balances via our website.

PayPal's payment solutions are secure and are utilised and trusted by thousands of businesses throughout the world enabling customers to gain access to valuable products and services over the internet.

With PayPal, you can pay for goods purchased or hired through John Brown Caterhire Ltd by Visa, MasterCard, Maestro and American Express.

If there is no active payment method orders can be placed via our web site and once verified we shall contact the customer for either a deposit payment or full payment including a deposit.

You can pay your deposit, order or account balance here, even if you don't have a PayPal account.

Simply click on the Pay Now button below to be directed to PayPal's secure payment service and choose either "Pay with my PayPal account" or "Pay with a Debit or Credit Card".

With PayPal your payment information is safe, secure and private.



Note, when making a payment please enter your customer code, invoice or order number in the description box to ensure we allocate your payment correctly.

Refunds

If for any reason you require to cancel your order made on this website with John Brown Caterhire Ltd, you may do so within seven days of making the order by sending an email quoting your account number - received in the email receipt from John Brown Caterhire Ltd - or by quoting the date of payment and the name of the person who made the payment.

All refunds will be credited to the payment card used to make the order and should appear on the card holders account within three (3) business days.

We will investigate any reasonable claims for refunds for undelivered orders or faulty goods and refund customers within twenty four hours.

We take customer security and privacy extremely seriously and will investigate unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls and customers will require to give correct answers to security questions before refunds are made.

Refunds for completed orders will be processed on return of the goods and once the order has been checked back into stock.

Discrepancies above the deposit limit will be notified to the customer and we shall contact the customer for payment.

Discrepancies below the deposit value will be deducted from the deposit and the balance refunded.

Please note that due to the checking process, deposit refunds can take up to 10 business days from date of return of the order and for June and December orders, slightly longer.

Should you have any queries with Payment Methods or Refunds please contact us:

Telephone: 0141 892 6100

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Currencies

All payments and refunds are made in UK Sterling.

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